ETHEKWINI NEWSFLASH
FOR IMMEDIATE RELEASE
THOUSANDS OF INVOICES PROCESSED UNDER NEW MUNICIPAL ONLINE PAYMENT SYSTEM
EThekwini Municipality has processed over 5 000 invoices through its newly introduced online invoice payment system, with a further 2 982 invoices approved for payment, demonstrating early progress in enhancing efficiency and service delivery.
The introduction of the online invoice system forms part of the Municipality’s broader efforts to enhance efficiency, transparency, and compliance with applicable laws and regulations governing financial management.
Service providers are encouraged to continue working collaboratively with the Municipality during this transition period to ensure full compliance.
Benefits of the Online Invoice System
The new system introduces several key benefits aimed at improving the overall experience for service providers and strengthening financial governance:
* Improved turnaround times through automated workflows and reduced manual processing
* Enhanced transparency, allowing service providers to track the status of their invoices
* Greater accuracy by minimising human error associated with manual submissions
* Strengthened compliance with financial regulations and audit requirements
* Better record management, with all invoices securely stored and easily accessible.
Service providers are reminded of the importance of submitting invoices timeously.
This will assist the Municipality in meeting its commitment to process payments within 14 days for SMMEs and within 30 days for all other service providers, in line with regulatory requirements.
In line with previous communications, service providers are encouraged to utilise the system by uploading their invoices directly onto the platform.
For those experiencing difficulties or lacking access to computers, assistance is available at the relevant line directorates.
From 4 May 2026, service providers may also visit Sizakala Centres for support with uploading invoices to their profiles on the portal.
The Municipality will continue to provide training, and service providers are encouraged to attend.
In addition to the available video resource, training may also be requested by emailing: Accountspay.ewfqueries@durban.gov.za
The Municipality appreciates the continued patience, cooperation, and understanding of all stakeholders during this system upgrade.
We remain committed to improving our systems and strengthening partnerships with service providers in delivering efficient and compliant municipal services.
ENDS
Issued by eThekwini Municipality’s Marketing and Communications Directorate
